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Search: Posts Made By: mark1228
Forum: Keystone RV Service & Warranty Issues 04-21-2018, 10:17 AM
Replies: 10
Views: 6,909
Posted By mark1228
From a dealer perspective- First of all the, the...

From a dealer perspective- First of all the, the dealer should provide a written work order to the RV owner for all warranty work completed. The dealer is the first line of communication with the...
Forum: Keystone Questions 03-21-2018, 05:09 PM
Replies: 10
Views: 11,896
Posted By mark1228
I am a dealer and what will happen is about April...

I am a dealer and what will happen is about April 1(or maybe late March) Keystone will change the VIN number to be a 2019 but there will very little if any product changes(except a price increase). ...
Forum: Keystone Questions 02-17-2018, 10:53 AM
Replies: 25
Views: 8,615
Posted By mark1228
If it really is going to take 2-8 weeks to fix a...

If it really is going to take 2-8 weeks to fix a toilet this time of year, there is more wrong than we all know. To be fair, I have had many items work at PDI and fail the first time out so it is...
Forum: Odds 'n Ends 01-29-2018, 04:27 PM
Replies: 67
Views: 55,607
Posted By mark1228
I can't speak for Keystone, but I can tell you...

I can't speak for Keystone, but I can tell you that over the years I have had conversations with product managers at Keystone where they referenced things they read on this forum so I do know that in...
Forum: Prospective Owners' Questions 01-25-2018, 03:17 PM
Replies: 80
Views: 22,654
Posted By mark1228
I find this to be true as well. Most dealers I...

I find this to be true as well. Most dealers I know want to help a traveler stay on their trip. The traveler usually only has one or maybe two things wrong and appreciates the help. The problem is...
Forum: Prospective Owners' Questions 01-09-2018, 03:23 PM
Replies: 80
Views: 22,654
Posted By mark1228
Some great points here. Another thing to...

Some great points here. Another thing to consider is you really need to get each dealers "out the door price". Some dealers bait you in with a low price on the internet but have high surprise fees...
Forum: Prospective Owners' Questions 01-09-2018, 08:10 AM
Replies: 25
Views: 14,468
Posted By mark1228
Having been in the boat business for 10 years and...

Having been in the boat business for 10 years and now in the RV business for 18 I do know that they are similar but also very different. I think for many dealers it really comes down to their...
Forum: Prospective Owners' Questions 01-06-2018, 11:55 AM
Replies: 25
Views: 14,468
Posted By mark1228
I am an RV dealership owner. RV dealers are...

I am an RV dealership owner. RV dealers are different that car dealers in the sense that car dealers are Franchised and therefore there are certain protections and agreements contained in the...
Forum: Keystone RV Service & Warranty Issues 01-10-2017, 06:11 PM
Replies: 18
Views: 10,578
Posted By mark1228
Actually, "probably" in this case means he is...

Actually, "probably" in this case means he is more than likely correct. I did reread your post and did not get that out of the last paragraph. In any event, I had no intention of making anyone...
Forum: Keystone RV Service & Warranty Issues 01-03-2017, 12:13 PM
Replies: 18
Views: 10,578
Posted By mark1228
[QUOTE=ctbruce;220022]I don't think John was...

[QUOTE=ctbruce;220022]I don't think John was suggesting fraud. I think he was saying that if the dealer wrote it up as an adjustment instead of as the repair that was done, then their miswording the...
Forum: Keystone RV Service & Warranty Issues 12-29-2016, 05:29 PM
Replies: 18
Views: 10,578
Posted By mark1228
That's all true, but if the dealer did an...

That's all true, but if the dealer did an adjustment and called it a repair to get it covered that is warranty fraud so don't be surprised if a dealer won't do it
Forum: Keystone RV Service & Warranty Issues 05-08-2016, 10:37 AM
Replies: 35
Views: 5,706
Posted By mark1228
I always love this line. Why do you suppose the...

I always love this line. Why do you suppose the Japanese haven't done it yet? I mean really think about it. The reason is simple, Japanese company's just like any business need a return on their...
Forum: Keystone RV Service & Warranty Issues 04-05-2016, 05:35 PM
Replies: 44
Views: 7,899
Posted By mark1228
Exactly. And of interest I just had a customer...

Exactly. And of interest I just had a customer pay us to remove a Dometic toilet and put in a Thetford!
Forum: Keystone RV Service & Warranty Issues 04-05-2016, 05:32 PM
Replies: 44
Views: 7,899
Posted By mark1228
I totally agree with you the dealer should have...

I totally agree with you the dealer should have caught all that, however don't excuse the RV manufacturer for shipping your unit with that list of problems because in my view that is inexcusable.
Forum: Keystone RV Service & Warranty Issues 02-08-2016, 05:26 PM
Replies: 44
Views: 7,899
Posted By mark1228
That is no true. I sell Keystone, Forest River...

That is no true. I sell Keystone, Forest River and several other company's RV's and none of them pay for the PDI in any shape or form. There is no rebate. The dealer pays the pdi expense which...
Forum: Keystone RV Service & Warranty Issues 02-08-2016, 05:23 PM
Replies: 44
Views: 7,899
Posted By mark1228
Again, I am a dealer and this is incorrect. NO...

Again, I am a dealer and this is incorrect. NO factory pays the dealer for PDI.
Forum: Fifth Wheels 11-18-2015, 11:48 AM
Replies: 3
Views: 1,724
Posted By mark1228
We just got some new units in with the iN...

We just got some new units in with the iN Command. Have used some here at the store and really like it. My favorite part is that it forced them to go to a standardized wiring system which should be...
Forum: Keystone RV Service & Warranty Issues 11-12-2015, 09:07 PM
Replies: 28
Views: 6,378
Posted By mark1228
Maybe, but as a dealer that deals with these...

Maybe, but as a dealer that deals with these issues something like this takes time. First of all, often times it is hard to get it to show up in pictures to send to Keystone. Next, most dealers...
Forum: Keystone RV Service & Warranty Issues 08-26-2015, 02:04 PM
Replies: 27
Views: 7,734
Posted By mark1228
And there is the rest of the story. You bought a...

And there is the rest of the story. You bought a used trailer with no warranty. Even if you bought the unit new, it would be out of warranty. No one knows if the previous owner did any roof...
Forum: Fifth Wheels 07-27-2015, 06:16 PM
Replies: 32
Views: 3,799
Posted By mark1228
Ok so help me understand your concern. Looking...

Ok so help me understand your concern. Looking at Keystone's website on the High Country models, the heaviest one they show has an empty weight of just over 12000 lbs. The heaviest pin weight of...
Forum: Keystone Questions 07-27-2015, 05:50 PM
Replies: 11
Views: 1,430
Posted By mark1228
So you bought your trailer somewhere else and you...

So you bought your trailer somewhere else and you are "sick of the public being the victims of these businesses that have no loyalty to their customers or manufacturer commitments"? Where is your...
Forum: Prospective Owners' Questions 07-22-2015, 10:04 AM
Replies: 6
Views: 1,929
Posted By mark1228
I see on the Keystone website that the 3556 is...

I see on the Keystone website that the 3556 is listed as "stock only". What this usually means is that it is a discontinued model and you only have the option of what is left in dealer stock. If...
Forum: Fifth Wheels 06-30-2015, 05:34 PM
Replies: 35
Views: 13,184
Posted By mark1228
I know this won't be popular but after watching...

I know this won't be popular but after watching the video I don't see as much water as I was expecting. I have seen trailers flooded much worse than this be repaired and be fine, including one of...
Forum: Keystone RV Service/Support Kudos 06-30-2015, 05:02 PM
Replies: 8
Views: 1,580
Posted By mark1228
Great to hear. There really are way more good...

Great to hear. There really are way more good dealers than bad out there
Forum: Keystone RV Service & Warranty Issues 06-30-2015, 05:00 PM
Replies: 4
Views: 4,018
Posted By mark1228
Remember that the entire RV industry is in peak...

Remember that the entire RV industry is in peak season from the Keystone's suppliers all the way to the dealership and everyone in between so it can take some time.

Chuckster is right on. My...
Showing results 1 to 25 of 65

 
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