Festus2
12-02-2012, 10:51 PM
I have nothing positive to say and am sorry that there can actually be a "kudos" thread for a company that sells such CRAP!
The the thought of creating a discussion thread that gives "Support Kudos" for Keystone is laughable.
This may come to a surprise to you but there are numerous members amongst us who have had good support and service from Keystone when they have experienced problems with their RV's. We have a "Keystone RV Service/Support" category for any member who wishes to recognize the positive response they have had from Keystone and/or a Keystone dealer.
There is also a forum, Keystone RV Service & Warranty Issues, for members such as yourself who are not pleased with their Keystone RV and want to express their disappointment and frustration with the manufacturer, the dealer or both.
We have made room on the forum for both - the "good and the bad" side of Keystone and its dealers. How can you say that providing a forum for those who are happy with their Keystone is "laughable"? Are we not supposed to be pleased with our RV's and to be able to express that on the forum?
In one of your posts, you have outlined your problem with only one item - a recliner- and how it was improperly installed. While the chair may not be up to your standards and may not have been properly installed, all of the subsequent problems in trying to get it fixed seem to lie with the dealer - not with Keystone.
Being new to RV's and RVing, you just might be expecting too much in an RV that comes off an assembly line en masse. They are not perfect or flawless and it is unrealistic to expect everything to work perfectly "right out of the box". If it does, consider yourself fortunate. They all have flaws - some more than others and Keystone is no exception. You will drive yourself crazy if you are expecting perfection in an RV - it's just not going to happen.
This example may be like comparing apples to oranges but it helps to illustrate my point....... We recently bought a fairly high-priced Panasonic microwave. Salesman told us that if it lasted 5 years to consider ourselves lucky -- right out of the box! Not worth repairing. If it packs it in, throw it away. Go figure.
Best of luck with the recliner and the dealership.
The the thought of creating a discussion thread that gives "Support Kudos" for Keystone is laughable.
This may come to a surprise to you but there are numerous members amongst us who have had good support and service from Keystone when they have experienced problems with their RV's. We have a "Keystone RV Service/Support" category for any member who wishes to recognize the positive response they have had from Keystone and/or a Keystone dealer.
There is also a forum, Keystone RV Service & Warranty Issues, for members such as yourself who are not pleased with their Keystone RV and want to express their disappointment and frustration with the manufacturer, the dealer or both.
We have made room on the forum for both - the "good and the bad" side of Keystone and its dealers. How can you say that providing a forum for those who are happy with their Keystone is "laughable"? Are we not supposed to be pleased with our RV's and to be able to express that on the forum?
In one of your posts, you have outlined your problem with only one item - a recliner- and how it was improperly installed. While the chair may not be up to your standards and may not have been properly installed, all of the subsequent problems in trying to get it fixed seem to lie with the dealer - not with Keystone.
Being new to RV's and RVing, you just might be expecting too much in an RV that comes off an assembly line en masse. They are not perfect or flawless and it is unrealistic to expect everything to work perfectly "right out of the box". If it does, consider yourself fortunate. They all have flaws - some more than others and Keystone is no exception. You will drive yourself crazy if you are expecting perfection in an RV - it's just not going to happen.
This example may be like comparing apples to oranges but it helps to illustrate my point....... We recently bought a fairly high-priced Panasonic microwave. Salesman told us that if it lasted 5 years to consider ourselves lucky -- right out of the box! Not worth repairing. If it packs it in, throw it away. Go figure.
Best of luck with the recliner and the dealership.