Capital Grill Recall ?

[Happy Dad]

Our dealer is telling us our delivery is being delayed due to a Capital Grill recall and it is illegal to ship the trailer while under recall.

They state the grill is currently being installed in wood and must now be installed in metal.

I've searched here and on google and can't find anything regarding this recall.

Anybody receive anything on this with your unit?
Hopefully the dealer is being honest and not just making excuses ;)

[JRTJH]

There is nothing listed on the Keystone website in the recalls section. While this doesn't mean that there is not a recall, it's not being publicized by Keystone.

That said, Capital Grills are a "4 star stainless grill" and all that I've seen run in the $1000+ category. I can't imagine Keystone installing that kind of grill in a Cougar, especially when they refuse to install range tops with a "sparker ignition system"... Maybe your dealer can explain further about the delay....

You can check for recalls on Keystone products here: https://www.keystonerv.com/owners/recalls/

[Happy Dad]

Yup, I've also checked the Keystone link through google and nothing. The 2019 Cougar 34TSB does indeed come with a Capital Stainless Grill as it's listed on the features when we ordered it.

I guess I will see when it finally shows up how it is installed. I just don't like to be lied to but I also want to be trusting. It's just weird as most manufacturer recalls are easily found online as soon as they are released.

Thanks for the reply.

[sourdough]

The deal sounds kind of fishy to me (sorry). You might just call Keystone with the info you have on your trailer and get their take on it. And John is right, I've not seen any $1000 grills installed on any regular RV I've seen. Maybe they make an "RV" model?

Plus, I would think that for them to have been mounted in wood previously, and all of a sudden they now have to be mounted in metal would have to be because a new law or ruling came into effect. If that was the case they would have know long before it was effective instead of shut down the assembly line and start removing grills to remove them from a wood enclosure then put them in metal??? That doesn't sound right.

Here's hoping there's just some sort of mixup and they get it straightened out quickly for you.

[Happy Dad]

The deal sounds kind of fishy to me (sorry). You might just call Keystone with the info you have on your trailer and get their take on it. And John is right, I've not seen any $1000 grills installed on any regular RV I've seen. Maybe they make an "RV" model?

Plus, I would think that for them to have been mounted in wood previously, and all of a sudden they now have to be mounted in metal would have to be because a new law or ruling came into effect. If that was the case they would have know long before it was effective instead of shut down the assembly line and start removing grills to remove them from a wood enclosure then put them in metal??? That doesn't sound right.

Here's hoping there's just some sort of mixup and they get it straightened out quickly for you.

Looks like the 2018 models started coming with Capital Grills
https://www.google.com/search?q=capital+grill+34tsb&oq=capital+grill+34tsb&aqs=chrome..69i57.4055j1j4&sourceid=chrome&ie=UTF-8

Regardless, I hope you are right and it gets straightened out and we get our camper. If it is not in this weekend as promised after delays we may have to give Keystone a call.

Thanks for the reply.

[sourdough]

Looks like the 2018 models started coming with Capital Grills
https://www.google.com/search?q=capital+grill+34tsb&oq=capital+grill+34tsb&aqs=chrome..69i57.4055j1j4&sourceid=chrome&ie=UTF-8

Regardless, I hope you are right and it gets straightened out and we get our camper. If it is not in this weekend as promised after delays we may have to give Keystone a call.

Thanks for the reply.

Hey, hey!! They are putting Capital grills on the Cougars. It doesn't look like any of the ones I saw on the Capital website, but here it is, and sounds pretty handy. Note the little folding wind wings like the ones that came on Coleman stoves 60 years ago.... Looks pretty nifty.

https://www.youtube.com/watch?v=NX-Izb404m4

[Happy Dad]

Looks like it is set in a wood frame in that video. Will be interesting to see what ours looks like.

Thanks for finding and posting!

[Hookoil]

my 2018 369bhs has a capital grill mounted in a wood frame. I have not heard of any recalls nor have I gotten anything in the mail.

[Happy Dad]

Got a call today that the trailer came in today. They have their own PDI process to run it through so we plan on picking it up Monday. I'll definitely be interested in the grill placement. :)

[BAK]

We have the capital grill in our 25RES Half Ton. It works good as long as the wind isn't blowing hard since the depth of the cabinet it is in is shallow and the wind gets up under it and its a PITA to clean. Other than that its pretty decent. Still prefer my Weber Q.

[Happy Dad]

Got our camper on Monday. Woo Hoo!!
And yes the grill is enclosed in metal.
Here is a picture and also a picture from the bottom.
http://www.keystoneforums.com/forums/picture.php?albumid=1006&pictureid=5602


http://www.keystoneforums.com/forums/picture.php?albumid=1006&pictureid=5603

[Overspray]

I wonder what one of those would run as a retrofit into an existing setup.

[PFettig]

This is great information. We picked up our 34TSB three weeks ago. Our Capital Grill is enclosed in wood. I'll give Keystone a call. Thanks!

[BAK]

I need to check on the steel enclosure as well. I have several scorch marks on the wood enclosure so there definitely could be a potential for a fire hazard with the old wood enclosures.

[Happy Dad]

Hopefully they do a full recall and take care of those with existing wood enclosures. Especially after hearing BAK has scorch marks.

[wobly]

We have a Capital Grill in our 2019 Cougar 29BHS and it is mounted in wood. I will be curious to see how this one plays out since we haven't heard anything about it before.

[Valandrandy]

Has anyone gotten any official word on if this is indeed a recall? We will be picking up ours next month and need to know if we need to press on the dealership to get it fixed before we get there!

[Happy Dad]

Here it is.

Recall Population
2018-2019 Keystone Cougar Fifth Wheels and Travel Trailers
Models: 25RES, 26RBS, 26RKS, 27RES, 29BHS, 29RDB, 29RKS, 32BHS, 32DBH, 32RDB, 338RLK, 33MLS, 34TSB, 368MBI, 369BHS, 25BHSWE, 25RESWE, 26RBSWE, 27RESWE, 29BHSWE, 29RDBWE, 30RKSWE, 31BHKWE

https://www.keystonerv.com/media/9143149/18-322-capital-grille-installation-recall-web.pdf

[Jacketsbum]

I have a 338 RLK and I got the recall today.
Safety Recall: 18V-383
Safety Advisory: 18-322

[wobly]

I contacted the dealer here in Colorado Springs that we purchased our Trailer from and they said they had to order the parts and would call me when they come in.

[tschott]

We purchased a new 2019 289BHS in November and it has the metal surround.

[TravelerM]

I have a Cougar 26RBS we picked up last July (2018). 2 weeks later we got a call from the dealer with exact same recall. At 90 day checkup in October they replaced it so I believe it is legit

[wobly]

As a follow-up to my post from July 2018, the dealer received the part at the beginning of April and installed it.

[KeyCougar]

Hey folks....I know this an older thread. I was wondering if any of you have purchased an outdoor griddle to cook over the capital grill? Looking for something I can cook hashbrowns, eggs and pancakes on.

[spade117]

Hey folks....I know this an older thread. I was wondering if any of you have purchased an outdoor griddle to cook over the capital grill? Looking for something I can cook hashbrowns, eggs and pancakes on.

Not sure what dimensions you are to be within, but the blackstone 17" griddle has been a wonderful addition to my camping gear.

I also purchased a 28" for home use.

[KeyCougar]

Not sure what dimensions you are to be within, but the blackstone 17" griddle has been a wonderful addition to my camping gear.

I also purchased a 28" for home use.

One of my camping neighbors has one...they are very nice. I was looking to see if I could get by with a griddle on top of my outdoor grill that is attached. We take delivery this Saturday...

[wobly]

Hey folks....I know this an older thread. I was wondering if any of you have purchased an outdoor griddle to cook over the capital grill? Looking for something I can cook hashbrowns, eggs and pancakes on.Yes, this is exactly what I did. I went on Amazon and ordered an electric griddle that I can plug in at the outside kitchen and I set the griddle on the pull out Capitol Grill. It works well like that.

[KeyCougar]

Yes, this is exactly what I did. I went on Amazon and ordered an electric griddle that I can plug in at the outside kitchen and I set the griddle on the pull out Capitol Grill. It works well like that.

I know Menards sells them as well....I will price them out on which one is cheaper and pick it up. Thanks!

[JRTJH]

You might take a look at the Sizzle-Q. We had one for years and it worked well on our free standing propane grill.

https://www.amazon.com/Little-Griddle-SQ180-Universal-Stainless/dp/B000HQHBSQ/ref=sr_1_9?keywords=griddle+for+on+a+bbq&qid=1562786189&s=gateway&sr=8-9

[sourdough]

Hey folks....I know this an older thread. I was wondering if any of you have purchased an outdoor griddle to cook over the capital grill? Looking for something I can cook hashbrowns, eggs and pancakes on.


I don't have a capital grill and I'm not very familiar with their design but I would think there are all kinds of "griddle" tops you could use on it. Previously I used a Coleman Nextrip with interchangeable griddles, now a Weber Q2200 with the griddle but I primarily use (and love) my Blackstone 22" griddle.

At the house here I have 2-3 just flat griddles I've accummulated over the years from some application.

Here's a link to one location that has different kinds of griddles and I'm sure there are lots of other places - just need to know the size of the grill and what you want to use it for...

https://www.bedbathandbeyond.com/store/category/kitchen/cookware/grill-pans-griddles/12591/

[Customer1]

...I was wondering if any of you have purchased an outdoor griddle to cook over the capital grill...

Yes, I have an aluminum griddle that I use on the Capital. I don't remember the brand since I've had it for years. It has overheated and warped but still usable. Maybe cast iron would be a good choice.

[KeyCougar]

I know this is an older thread....but wanted to share with you all that I purchased this to go on the Capital grill on our f'er.

https://www.amazon.com/gp/product/B004QM8SKW/ref=ppx_yo_dt_b_asin_title_o03_s03?ie=UTF8&psc=1

I will be cooking on it this weekend....I will let you know how it goes!

[Jacketsbum]

Just wondering if its a common trait of these grills to cook a lot hotter on the left side than the right? Mine sure does!!

[KeyCougar]

I will be using mine for the first time tomorrow morning... I will report back...

[wobly]

Just wondering if its a common trait of these grills to cook a lot hotter on the left side than the right? Mine sure does!!

Ours does the same. When we went camping with friends over the 4th of July, she gave me some veggie kebobs to cook on the grill and she said to leave them in the aluminum pan they were in. I did them on the right side (less hot)and they turned out well. I think the griddle idea directly on the Capital Grill is probably the way to go.

[donsantell]

We purchased a Blackstone 22 griddle last year at Walmart. It has been great. If you want to get in the mood for it watch the movie “Chef”. There also are tv shows on Netflix called “The Chef”. It is inspired by the movie.

[LHaven]

Just wondering if its a common trait of these grills to cook a lot hotter on the left side than the right? Mine sure does!!

Every grilling show I've ever watched advises to make one side of the grill hotter than the other, so maybe it was designed that way on purpose. We have a Capital Grill in our rig, but have yet to actually try it out.

[sourdough]

Every grilling show I've ever watched advises to make one side of the grill hotter than the other, so maybe it was designed that way on purpose. We have a Capital Grill in our rig, but have yet to actually use try it out.


I don't have a Capital grill but from what I've seen in the demo videos is that it has one 8k burner. I suspect the issue of it getting hotter on one side vs the other is either the burner placement or design (I would imagine unintended). In a commercial setting you do keep the various areas of a flat top at different temps so you can cook different foods at the proper temp. With one 8k burner that would be impossible plus designing it so that one side cooked significantly hotter than the other without putting that in writing so the owner would be aware doesn't make any sense. Plus, it would sure complicate trying to use it for a "grill". The griddle tops make sense since they could distribute the heat more evenly it would seem.

[KeyCougar]

I created a new thread on my success...
http://www.keystoneforums.com/forums/showthread.php?t=38984

[Keystone half ton]

I have a recall on my 2018 grill they said I have to take it back to the dealership to get fixed they won’t let me do it

[JRTJH]

The "grill recall" is to replace the wooden framework where the grill is mounted for a metal framework. Apparently there was some risk of fire with the wooden frame.

I'd suspect that Keystone has a "hard line decision" against allowing owners to modify the grill mount or to change out the grill mount. If it isn't done properly, or if the parts are sent and the modification isn't completed, and if the governmental certifications that the risk was reduced are submitted and an owner elected to not modify the trailer, then sold it to an unsuspecting buyer...... There's just too much 'legal responsibility" for Keystone to just send the parts and hope it gets fixed....

That's no reflection on your ability to perform the tasks, no reflection on your desire to keep your trailer safe, but rather a reflection on "society in general" when it comes to "protecting against legal risks" from people who would take advantage... Whether you would or not, trust me when I say that someone, somewhere is looking to get rich any way they can......

It's not surprising that Ford, GM, Fiat/Chrysler, Toyota all will refuse to "send you a new airbag" to clear the Takata airbag recall.....

[LHaven]

I'd suspect that Keystone has a "hard line decision" against allowing owners to modify the grill mount or to change out the grill mount.

I'm glad you clarified this. I read the original post as complaining that "[Keystone] said I have to take it back to the dealership to get fixed [but the dealership] won’t let me do it."

[Happy Dad]

Just wondering if its a common trait of these grills to cook a lot hotter on the left side than the right? Mine sure does!!


I looked at the burner and sure enough the left side has more burner openings than the right. Just need to use it to your advantage when cooking.



http://www.keystoneforums.com/forums/picture.php?albumid=1006&pictureid=6604