Ram189
05-21-2014, 06:39 AM
Bought a new trailer in Feb.
Had the dealer put on 3 vent covers, DirecTV in all 4 spaces.
The trailer was at a show when we agreed to buy it. While bringing it back to the store someone forgot to latch the shower door and it broke.
Did the PDI walk through and the dealer was more than helpful with point out problems they saw and fixing them. Overall only 5 or 6 things.
Picked it up after the install/fix and they went above and beyond with us in a walk around and even taking me on a test drive after hooking up.
Took the camper out and found a couple of problems while out. One of the TVs would not pick up signal from the satellite, a piece of trim came loose and one of the propane tanks ran empty on the first tank. I think they were running the heat while installing the satellite, it was only 15 or 20 degrees that week.
The shop foreman called me today and had me walk him through exactly what was going on with the DirecTV setup and talked him through the problem before they even started working on it so he knew exactly what was happening so he could fix it.
So far I have been very pleased with their service as there have been no arguments or disagreements or problems with any warranty fix so far. Feel like a part of the family with them.
Had the dealer put on 3 vent covers, DirecTV in all 4 spaces.
The trailer was at a show when we agreed to buy it. While bringing it back to the store someone forgot to latch the shower door and it broke.
Did the PDI walk through and the dealer was more than helpful with point out problems they saw and fixing them. Overall only 5 or 6 things.
Picked it up after the install/fix and they went above and beyond with us in a walk around and even taking me on a test drive after hooking up.
Took the camper out and found a couple of problems while out. One of the TVs would not pick up signal from the satellite, a piece of trim came loose and one of the propane tanks ran empty on the first tank. I think they were running the heat while installing the satellite, it was only 15 or 20 degrees that week.
The shop foreman called me today and had me walk him through exactly what was going on with the DirecTV setup and talked him through the problem before they even started working on it so he knew exactly what was happening so he could fix it.
So far I have been very pleased with their service as there have been no arguments or disagreements or problems with any warranty fix so far. Feel like a part of the family with them.