jlonginav
10-09-2013, 05:30 PM
We found a flaw in the design of our Passport Elite 31RE. With the slides in, and the dinette chairs stowed on the couch, a screw on the furnace grate could rub and gouge the top of the chair. Initially our dealer, Mike Thompson, said it was denied by the factory. Well a call to Keystone and the service manager at Mike Thopmson's from the DW got 4 new chairs on the way. The service manager at Mike Thompson really stepped up to satisfy the customer. I was also impressed that Keystone called us back to make sure everything was to our satisfaction.