chris199
08-16-2013, 08:40 AM
Had the middle step on the Keystone Cougar 29 REV begin to sheer off. Bought the trailer in 2012...took delivery in May 2012. The 29REV was un upgrade from our Keystone Passport 199ML.
Had an issue earlier this year with the rod under the steps that you use to pull them out...push them in. Was just kind of tacked up with a weak spot weld. Had that fixed under warranty in April or May.
Expected to have pay for to have the step repaired or replaced since,I believe, we are out of warranty now. Was pleased to hear IVRCC ran it by Keystone and they agreed to handle as a warranty item.
Well done IVRCC and KEYSTONE!! The DW and I so far love to the trailer. This type of support goes a long way to build customer loyalty!
Sent from my SCH-I545 using Tapatalk 4 Beta
Had an issue earlier this year with the rod under the steps that you use to pull them out...push them in. Was just kind of tacked up with a weak spot weld. Had that fixed under warranty in April or May.
Expected to have pay for to have the step repaired or replaced since,I believe, we are out of warranty now. Was pleased to hear IVRCC ran it by Keystone and they agreed to handle as a warranty item.
Well done IVRCC and KEYSTONE!! The DW and I so far love to the trailer. This type of support goes a long way to build customer loyalty!
Sent from my SCH-I545 using Tapatalk 4 Beta