SlowPoke
04-06-2013, 01:27 PM
Well, after fighting on the phone for two days with Verizon over my DSL, and the satellite companies over billing issues on their end, I had one last call to make.
I had to call the dealer for my TT and explain how I called a few places around me, and was given the beach ball effect in order to get some minor warranty issues repaired. I did not want to waste the gas for MINOR issues to take the TT two hours away, then possibly a return trip or motel stay overnight while they worked on it in addition to a lost day at work of course possibly.I also explained that when doing my PDI, I was rushing due to the fact that I was thinking more of polling the thing home for the first time, was nervous, and was traveling by myself at the time. Couldn't keep my mind on the task of noting all of the issues.
MUCH to my surprise when I called, they said no problem "That happens, we totally understand", take a few pics, showing the exact parts so they can order them, and they'll send them no charge to me along with instructions if I need them. WOW... I really don't mind doing the repairs myself as I know they'll be done right, and I explained that (minus the done right part) to the dealer's service dept. He agreed, and said he can work out the warranty repair paperwork on his end and let me do the labor...as long as I didn't mind and since I was putting forth the idea to him. It also helped that he knew the places I called around to, and have had similar results from other customers in my area. Also, he does it alot for extended customers from all over the country.
I of course ran out took the pics I needed and emailed them off, the dealership owner emailed me back, and said, he'd be happy to help out, and if I have any more issues arise that he can repair let him know and if I need more parts for minor repairs , drop the technician an email and he'll send them right out!
Quite refreshing I must say after all the POOPOO I've deal with for the past two days on the phone.
Hope all gets the service from their dealer like I'm getting from mine!
I had to call the dealer for my TT and explain how I called a few places around me, and was given the beach ball effect in order to get some minor warranty issues repaired. I did not want to waste the gas for MINOR issues to take the TT two hours away, then possibly a return trip or motel stay overnight while they worked on it in addition to a lost day at work of course possibly.I also explained that when doing my PDI, I was rushing due to the fact that I was thinking more of polling the thing home for the first time, was nervous, and was traveling by myself at the time. Couldn't keep my mind on the task of noting all of the issues.
MUCH to my surprise when I called, they said no problem "That happens, we totally understand", take a few pics, showing the exact parts so they can order them, and they'll send them no charge to me along with instructions if I need them. WOW... I really don't mind doing the repairs myself as I know they'll be done right, and I explained that (minus the done right part) to the dealer's service dept. He agreed, and said he can work out the warranty repair paperwork on his end and let me do the labor...as long as I didn't mind and since I was putting forth the idea to him. It also helped that he knew the places I called around to, and have had similar results from other customers in my area. Also, he does it alot for extended customers from all over the country.
I of course ran out took the pics I needed and emailed them off, the dealership owner emailed me back, and said, he'd be happy to help out, and if I have any more issues arise that he can repair let him know and if I need more parts for minor repairs , drop the technician an email and he'll send them right out!
Quite refreshing I must say after all the POOPOO I've deal with for the past two days on the phone.
Hope all gets the service from their dealer like I'm getting from mine!